FAQFrequently Asked Questions & How-Tos
A: ESmart-GO is a special purpose application for collecting residential energy consumption data. The information is then analyzed to assess eligibility for cost-saving energy programs.
A: Yes. This program is a PWA (Progressive Web App) that can work on any modern desktop or mobile browser. The display adapts responsively to the size and layout of your display.
A: Try the 'forgot your password?' link on the sign in page. You will need to be able to access your email in order to respond to the password reset link and code that the app will send to you.
Q: I can't login using the two-factor authentication because I don't have my authenticator application at the moment Is there another way to log in? It's urgent!
A: Yes, you can log in using one of your recovery codes. If you don't have your list of codes, phone EEtility. They can validate your identity and allow you to sign in on a one-time basis.
Q: I have registered a new account but I have not received the confirmation code link in my email. What happened?
A: Email clients sometimes think verification messages are spam and put them into your spam. Be sure to check there. If you still can't find it, contact EEtility. They can help you sign in to your app.