A: Smart Energy - Nexus is a special purpose application for collecting residential energy consumption data. The information is then analyzed to assess eligibility for cost-saving energy programs.

A: Only users who with permission to register may do so. Please contact support if you need assistance.

A: Yes. This program is a PWA (Progressive Web App) that can work on any modern desktop or mobile browser. The display adapts responsively to the size and layout of your display.

A: Yes, you should see a prompt asking if you want to add it to your home screen. On iOS devices this may depend on your iOS or browser version.

A: Try the 'forgot your password?' link on the sign in page. You will need to be able to access your email in order to respond to the password reset link and code that the app will send to you.

A: Yes, you can log in using one of your recovery codes. If you don't have your list of codes, phone EEtility. They can validate your identity and allow you to sign in on a one-time basis.

A: Email clients sometimes think verification messages are spam and put them into your spam. Be sure to check there. If you still can't find it, contact EEtility. They can help you sign in to your app.